We have migrated all accounts to a new server - which should resolve any issues customers have had with sending or receiving emails. If you continue to experience email failures then this may be down to your email client settings. Please log a support ticket so we can check your configuration.
Unfortunately the hosting server has been infected with a particularly nasty rootkit. Having explored options for mitigating the issue, we believe the safest course of action is to commission a new server and migrate customer accounts over to it.We have started this process, and will migrate accounts as sson as possible. There may be some ... Read More »
The server issue has been identified as a rare, and difficult to remove rootkit. It's affecting the hosting platform, but not individual hosting accounts.
We are working closely with our hosting partner to identify the best course of action to resolve the issue.
Be aware that there may be some disruption to services.
Some outbound emails are failing/bouncing due to a server blacklisting error. We are aware of the issue and are investigating as a matter of urgency. Please bear with us whilst we resolve the problem.
